At b2bcorporation.com, our mission is to streamline wholesale trade across Europe by offering fast delivery, customs-cleared goods, and reliable sourcing from our European warehouse. We value long-term relationships with our business clients and aim to make every transaction efficient and secure.
This Refund Policy outlines the circumstances under which refunds may be issued for services or goods ordered via our platform.
This policy applies exclusively to:
Services purchased through b2bcorporation.com (e.g. catalog placements, subscription packages, business tools);
Physical products sourced directly from Sland.fi stock and sold via b2bcorporation.com to verified business clients.
Note: This policy does not cover products listed by third-party suppliers, as we are not responsible for fulfillment or after-sales service in such cases.
We may grant a refund for paid services under the following conditions:
A service was not activated or made accessible after payment, and technical support was unable to resolve the issue within 5 business days.
You were billed incorrectly, and overpayment or double charges occurred.
You purchased a service by mistake and did not use it, and notify us within 72 hours of payment.
We do not provide refunds in the following cases:
You changed your mind after the service was activated.
You expected a different functionality not clearly described in the service overview.
Your account was restricted due to a violation of our terms and conditions.
We provide refunds or replacements for physical products under these conditions:
The item arrived damaged or defective, and the issue is reported within 7 calendar days of delivery, with supporting photos and/or videos.
The wrong product was delivered (model, quantity, specification).
The product was not delivered due to a logistical error on our side (not due to incorrect customer-provided information).
We do not refund in the following cases:
The product was purchased in error, but shipped correctly and as described.
Minor cosmetic flaws not affecting functionality.
You failed to collect the parcel in time and it was returned to our warehouse.
All goods must be returned unused, in original packaging, and accompanied by a return authorization issued by our support team.
To request a refund, please contact us at:
📧 support@b2bcorporation.com
📞 +358 (0) 44 491 2275
Include the following details:
Company name and your full name
Order number and date
Description of the issue
Supporting documentation (e.g. photos, invoice, tracking ID)
We will review all claims within 5–7 business days.
Approved refunds are processed via the same payment method used at checkout.
Depending on your bank, refunds may take up to 10 business days to appear in your account.
In the case of returned goods, processing begins after we receive and inspect the returned item.
We reserve the right to modify this Refund Policy without prior notice. The latest version is always available on our website. By placing an order with us, you acknowledge and agree to this policy.
For any questions, please reach out to us directly – we’re here to support our partners across Europe.
